unplugTheCable

A common first step on ISP checklists is to “invert the cable”, thus forcing them to unplug it and reseat it.

I’m a software engineer. I could not do the job of being an IT Support engineer.

Those poor sons of bitches never get anything good said about them – because they’re only there for when the IT doesn’t work. The fact it works *99.9% of the time* never seems to filter through to the business.

They are gods of patience and calm… on the phone, at least.

I once took a call from a coworker since he didnt want to do it. No clue why.

I took it, no network, so i send the user under the table. My Coworker looked shocked at me when I did. It was the CEO of T-Mobile (And the cable was indeed unplugged)

Back when I worked tech support part time fresh out of university, we would say “Please turn off the modem we just sent an update to it so it will save it memory” but in reality we’re going to do nothing, we just knew they didn’t turn it off and on again. It also gave us an extra 1-2 minutes of just sitting around doing nothing LOL

I don’t do that, asking a user to unplug any cable is normally followed by – “it wont go back into the socket now” conversations down the phone where you have to troubleshoot if they are plugging it back in the correct socket.